Maid for Each Other

“I washed the dishes today” Swami proudly proclaimed, when Jigneshbhai and I visited them. For a change, we had met today at Swami’s house today for our coffee. The purported reason for that being that Swami had lots of work at home so he can’t make it today. Jigneshbhai insisted that we must meet, and … Read more

भ्रष्टाचार को पकड़ना मुश्किल ही नहीं नामुमकिन है

“There is one thing tougher than catching ‘Don’. Call it Mission Impossible if you will, though it is tougher than that. Can you tell me what it is?” asked my friend Swami as we sipped an evening coffee. I gave it some thought for a while and ventured a guess. “Beating Australia in Australia.” “No, … Read more

He who pays the piper calls the tune

“A friend of mine recently left his job for a funny reason” Jigneshbhai told us when we met last weekend for our coffee. “Funny or serious – as long as he has left his job, good for him” Swami reacted, reflecting his state of happiness with his job perhaps. “Anyway, what was the funny reason?” … Read more

Your Call is Important to Us: The Tragicomedy of Customer Service

In the old MTNL days, customer service used to be quite honest. It may not have been good, but you cannot fault them for honesty. So when you called them for some request, mostly you were welcomed with something like “कृपया प्रतीक्षा करें, आप कतार में हैं” which made no bones about the fact that … Read more

The “In-between” Generation of Indians

“One of the things that I learnt from the recent anti-corruption movement is that I think there is a generation of Indians who are the ‘in-between’ generation” said Jigneshbhai when we met for coffee last week. Swami and I started wondering what this ‘in-between’ generation means. Every generation is in between two we thought. While … Read more

Ranjit’s Newsletter

Loading