“Sehwag already held the record for the highest Test score of 319 by an Indian.” Jigneshbhai read from the Sports page of his newspaper. He looked up to us and further informed us “Now he also holds the record for the highest ODI score of 219 by an Indian and by any cricketer.” “That’s not … Read more
“I attended a corporate training program on Customer Engagement Skills, and one of the things they taught us was how to deal with an angry or upset customer” Jigneshbhai told me and Swami as we had our coffee last weekend. I am not sure why our broker friend attends such programs. He was quick to … Read more
“The ocean in Mauritius is just wonderful, blue-green and pristine. Truly it is a paradise island”, said my friend, Swami who had just been back from his vacation. One of the few times I had seen him happy, without much to complain about. Just when I thought he was in a good mood, he said, … Read more
Both my and Jigneshbhai’s wives are big SRK fans and despite the not-so-rave reviews, watching Ra.One was always a given for us. So we did contribute to its collections today when Swami and I decided that we will meet Jigneshbhai with our better halves for coffee and follow it up with the movie. But honestly … Read more
In the old MTNL days, customer service used to be quite honest. It may not have been good, but you cannot fault them for honesty. So when you called them for some request, mostly you were welcomed with something like “कृपया प्रतीक्षा करें, आप कतार में हैं” which made no bones about the fact that … Read more
“Have you seen that play called ‘Waiting for Godot’?” asked the wealthy man living in the sprawling bungalow next to my house. We had just met him at a common friend’s wedding reception. “Have heard and read about it, but never got myself to watch the play,” I remarked. “It could be called either funny … Read more
“”Thukrao Ab Ke Pyar Karo, Main Sattar Ka Hoon!” Jagjit Singh started his concert with these lines earlier this year” Jigneshbhai said with a tinge of sorrow in his voice when we met a few days back. Both he and I were great fans of Jagjit Singh and were fortunate enough to have attended this … Read more
Jigneshbhai has been a bit busy of late in preparing SOPs. Swami and I asked him what these SOPs were about. He said “Standard Operating Procedures used in service industries like technology and healthcare bring in standardization, process orientation and overall efficiency” Therefore, after studying various politicians and their best practices over different political parties … Read more
“One thing that is different in our players of today and our players of yesterday is that earlier our players used to play mostly not to lose, and today they very often play to win”, said my broker friend Jigneshbhai over our Sunday evening coffee. Continuing, he remarked, “The difference may seem minor but is … Read more