Your Call is Important to Us: The Tragicomedy of Customer Service

In the old MTNL days, customer service used to be quite honest. It may not have been good, but you cannot fault them for honesty. So when you called them for some request, mostly you were welcomed with something like “कृपया प्रतीक्षा करें, आप कतार में हैं” which made no bones about the fact that … Read more

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